Issue - meetings

A summary of the quarterly complaints was distributed to members of the group (attached).

The noise complaint that was received in December was caused by No.2 boiler, and was a result of the gas flow within the fuel chamber creating a high pitched noise. The boiler manufacturer was approached who supplied a series of retro-fit gas hoods which were fitted in January and this has eliminated the problem.

There was another noise complaint which resulted from the releasing of the boilers’ steam pressure prior to closure of the factory on a Saturday. This procedure has since been reviewed, and steam pressure is no longer released at the end of the processing week, where closure will be for only one day.

A letter was received from Ben Bradshaw MP on behalf of a resident. The resident was contacted and advised that unless there was information on a specific vehicle it was difficult to trace and identify the problem. The resident was given a direct number for future contact but has not been in contact since. Ben Bradshaw was also sent a reply detailing procedures and how complaints were managed.