Issue - meetings

To consider the report of the Corporate Manager Policy, Communications and Community Engagement.

The Policy Officer presented the report, which explained the role of the Local Government Ombudsman (LGO) in investigating and resolving complaints about councils and included the LGO’s 2017/18 annual review of complaints about Exeter City Council. He explained that there was a legal duty to communicate the Council’s performance in relation to the LGO annual review to Members.

The Policy Officer discussed the complaints received by Exeter City Council and the decisions made by the LGO for the year ending 31 March 2018, highlighting that, of 16 complaints investigated, the Local Government Ombudsman had only upheld one complaint. There were no other significant issues to report to the Audit and Governance Committee.

The Audit and Governance Committee noted the report for the Local Government Ombudsman’s Annual Review of Complaints 2017/18.