Issue - meetings

Housing Ombudsman Complaint Handling Code: Self-assessment form Exeter City Council

Meeting: 11/01/2022 - Executive (Item 11)

11 Housing Ombudsman Complaint Handling Code: Self-Assessment pdf icon PDF 242 KB

To consider the report of the Deputy Chief Executive.

 

Additional documents:

Decision:

Agreed:

 

RESOLVED that the Executive note the Housing Ombudsman Complaint Handling Code report.

 

Reason for Decision: As set out in the report.

 

 

Minutes:

The Executive received the report for the 2020 Housing Ombudsman Complaint Handling Code, which set out the good practice to enable landlords to respond to complaints effectively and fairly and to undertake regular self-assessments to benchmark themselves against the Code’s requirements and identify areas for improvement. Members noted that the Council’s Housing and Development Advisory Board, having reviewed the self-assessment on 16th November 2021, had not identified any issues or request any amendments to be made. The report had been presented to Members to ensure transparency.

 

RESOLVED that the Executive note the Housing Ombudsman Complaint Handling Code report.