Customer Focus Scrutiny Committee
Thursday 5th December 2019 5.30 pm

Venue: Rennes Room, Civic Centre, Paris Street, Exeter. View directions

Contact: Howard Bassett, Democratic Services Officer  Telephone 01392 265107 or email

Note: The deadline for questions to be submitted to Customer Focus Scrutiny Committee is 10am on Monday 2 December 2019 

No. Item




Minutes pdf icon PDF 98 KB

To approve and sign the minutes of the People Scrutiny Committee held on 5 September 2019.



Declarations of Interest

Councillors are reminded of the need to declare any disclosable pecuniary interests that relate to business on the agenda and which have not already been included in the register of interests, before any discussion takes place on the item. Unless the interest is sensitive, you must also disclose the nature of the interest. In accordance with the Council's Code of Conduct, you must then leave the room and must not participate in any further discussion of the item.  Councillors requiring clarification should seek the advice of the Monitoring Officer prior to the day of the meeting.



Local Government (Access to Information) Act 1985 - Exclusion of Press and Public

It is considered that the Committee would be unlikely to exclude the press and public during the consideration of any of the items on this agenda but, if it should wish to do so, then the following resolution should be passed:-


“RESOLVED that, under Section 100A (4) of the Local Government Act 1972, the press and public be excluded from the meeting for the particular item(s) of business on the grounds that it (they) involve(s) the likely disclosure of exempt information as defined in the relevant paragraph(s) of Part I of Schedule 12A of the Act.”


New Scrutiny Progress

The Corporate Manager Democratic and Civic Support to present.



Questions from the Public Under Standing Order 19

Details of questions should be notified to the Corporate Manager Democratic and Civic Support by 10.00am at least three working days prior to the meeting.  Further information is available from Democratic Services on 01392 265115 and also on the Council web site -



Questions from Members of the Council Under Standing Order 20

To receive questions from Members of the Council to appropriate Portfolio Holders.



Petition regarding a request for repositioning a bank that has encroached on Alphington Allotments pdf icon PDF 716 KB

Alphington Allotment Holders and Residents – 31 signatories          


We the allotment holders and residents are concerned about the loss of the trees on the bank between the allotments and the new development and the erection of a fence. Trees removed by a developer included a significant 100 year old oak tree along with other trees and a hedge. The developer has also levelled the old bank and repositioned the bank encroaching on allotment land owned by Exeter City Council as the Allotment boundary as shown on all relevant maps, The hedge was not maintained by the Council because “Rule 3 of the Allotment Rules states that if a tenant’s plot abuts a hedge then the tenant is responsible for the hedge”. Allotment holders for the last 50 years confirm this has been the practice.


We therefore request that Exeter City Council takes enforcement action regarding what the developer has done with the fence and hedge to get the owner to return the hedge and ditch to the position and state it was and plant trees of the same species native to Britain that were removed.




Petition regarding a site adjacent to Faraday House, Exeter pdf icon PDF 62 KB

Hamlin Gardens Bin Storage - 35 signatories


We the undersigned residents of Hamlin Gardens oppose the locations and appearance of the new proposed waste storage facilities and insist that alternative solutions to both are sought.



Additional documents:


Petition regarding Hamlin Gardens Bin Store

Untidy open space adjacent to Faraday House – 36 signatories


Request the Council to implement legal action to enforce the landlord to completely clear the site. In addition we are concerned with the wellbeing and safety of the young children amongst all this rubbish.



Climate Emergency - Design of Citizens' Assembly pdf icon PDF 92 KB

To consider a request for the City Council to comment on the proposed design of a Citizens Assembly in respect of the Climate Emergency.


The Devon County Council Environment and Sustainability Policy Officer has informed the Council that the University of Exeter will be putting forward a proposed design for a Citizens Assembly by the end of November. The proposal will then need to be signed off by the Devon Climate Emergency Response Group on 18 December so that a procurement of a provider can begin in January.


Scrutiny Committee is requested to put forward opinions on the design which the County Council will forward once received from the University.


Additional documents:


Items for Consideration for Future Meetings


·         Community Safety Partnership – Update

·         Procurement – Update

·         Re-cycling