Agenda item

Exeter Citizens Advice Bureau

Minutes:

The Chair welcomed Steve Barriball and Robin Mulholland of CAB. As well as providing statistics relating to welfare benefit, debt, employment and housing, Steve reported:-

 

  • the main causes of a threat of homelessness were around significant life events including relationship breakdown, bereavement, illness and disability and job loss;
  • although the cost of living was decreasing this was not always evident from clients;
  • a court repossession desk run on each Tuesday in the County Court with almost 90% of actions avoided;
  • 30% more people helped in 2015 so far; and
  • trends showed a decrease in money and debt problem enquiries but increases in welfare benefits, housing and employment problem enquiries;

Impact of welfare changes:

 

  • a number of cases where the sanctions policy had caused homelessness;
  • the ‘bedroom tax’ had led to homelessness/threatened homelessness;
  • the migration process from Disability Living Allowance to Personal Independent Payments and the stringent medicals for PIP and Employment and Support Allowance had caused many cases of financial hardship and an increase in debt and potential/actual homelessness; and
  • high number of wrong decisions made by the Department for Work and Pensions with no apparent sanctions.

 

Other concerns:

 

  • cost of rented property compared to average wages;
  • difficulty in obtaining affordable specialist legal advice;
  • the Department for Communities and Local Government estimate that the cost of homelessness per person is £24,000 to £30,000 - a cost borne by local councils, Clinical Commissioning Groups, the Department for Work and Pensions and the criminal justice system; and
  • impact of the next round of welfare reforms.

 

Ideas and opportunities

 

  • the Exeter Money Advice Partnership service based in the Civic Centre links debtors to the Council to provide advice and co-location has also made the process one of joint working to achieve sustainable solutions for clients; and
  • EMAP funding from Local Welfare Support ends on 31st March 2016 and alternative funding would be required.

 

He responded as follows to Members’ queries:-

 

·         the main financial support to CAB came from the City and County Councils. With increasing financial pressures, other bodies were approached to assist and a significant proportion of income came from charities and consideration was being given to appealing for donations to individuals helped by CAB in the past. Mark Parkinson added that tender documents were being prepared for invites to be issued to Credit Unions to bid for work;

·         the demographic of clients was largely that of working age with approximately one third being disabled or with long term ill health. Some 12% were non white British and the majority were female;

·         to obtain a better picture of the City’s economic well being CAB, in partnership with the City Council, the Chamber of Commerce, the Express and Echo and Exe Radio, had ran a survey of local people with 120 respondents. Approximately a third had seen their income reduce with a third reporting an increase with a similar percentage witnessing no change. A further survey would be undertaken in the new year; and

·         the CAB was considering the merits of an ethical letting agency. Details of schemes from elsewhere were available on line. The CAB was involved in lobbying for improved standards in the private rented sector.

 

The Chair thanked Mr Barriball for the presentation.