Decision details

Digital Customer Strategy 2023-2025

Decision Maker: Executive, Council

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


Report to consider the Digital Customer Service Strategy and results of the public consultation




RECOMMENDED that Council:-


(1)  approves the adoption of the Digital Customer Strategy 2023-2025 together with the intended outcomes and priority actions proposed; and

(2)  notes that a detailed delivery plan will be produced to enable the Council to monitor progress towards the achievement of the ten goals set out in the Strategy. The implementation plan is likely to require additional resources and would be brought back through the Council’s governance process in 2024.


Reason for Decision: As set out in the report.




Report author: Stephen Clayton

Publication date: 08/11/2023

Date of decision: 07/11/2023

Decided at meeting: 07/11/2023 - Executive

Accompanying Documents: