Decision details

Agreed

(1)       efforts to ensure that the staff resources are used effectively in order to meet customer demand as part of the Council’s systems thinking approach are noted;

(2)       the revised opening hours for the CSC be effective from the completion of consultation with affected staff for the services included in the ‘Help Me’ System; and

(3)       the end date of the current pilot of opening until 7pm on Thursdaysbe no later than Mid March to allow for consultation with staff and stakeholders.

Reason for Decision:

As set out in the report.