Decision details

Housing Complaints Policy 2025-2030

Decision Maker: Executive, Council

Decision status: For Determination

Is Key decision?: Yes

Is subject to call in?: No

Purpose:


Update to the Housing Complaints Policy that was adopted in April 2024. This has been reviewed by the Housing Ombudsman and a number of recommendations were put forward, this updated policy includes those recommendations to reflect the requirements from the Housing Ombudsman.

Decision:

Agreed:

 

RECOMMENDED that Council approve the adoption of the new Housing Complaints Policy for the 2025-203 period.

 

Reason for Decision: As set out in the report.

 

 

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Report author: James Turner

Publication date: 25/09/2025

Date of decision: 23/09/2025

Decided at meeting: 23/09/2025 - Executive

Accompanying Documents: