Decision details

Housing Ombudsman Complaint Handling Code: Self-Assessment

Decision Maker: Executive

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


Report to consider the review on the 2020 Complaint Handling Code for landlords for responding to complaints and to submit regular self-assessments in order to ensure transparency.




RESOLVED that the Executive note the Housing Ombudsman Complaint Handling Code report.


Reason for Decision: As set out in the report.



Report author: Vicky Labbett

Publication date: 12/01/2022

Date of decision: 11/01/2022

Decided at meeting: 11/01/2022 - Executive

Accompanying Documents: