Decision Maker: Executive
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: No
Report to consider the review on the 2020 Complaint Handling Code for landlords for responding to complaints and to submit regular self-assessments in order to ensure transparency.
RESOLVED that the Executive note the Housing Ombudsman Complaint Handling Code report.
Reason for Decision: As set out in the report.
Report author: Vicky Labbett
Publication date: 12/01/2022
Date of decision: 11/01/2022
Decided at meeting: 11/01/2022 - Executive