Customer Focus Scrutiny Committee - Thursday 1st July 2021 5.30 pm

Venue: Guildhall, High Street, Exeter

Contact: Howard Bassett, Democratic Services Officer  Telephone 01392 265107 or email

No. Item




Minutes pdf icon PDF 542 KB

To approve and sign the minutes of the Customer Focus Scrutiny Committee held on 1 April 2021.





Declarations of Interest

Councillors are reminded of the need to declare any disclosable pecuniary interests that relate to business on the agenda and which have not already been included in the register of interests, before any discussion takes place on the item. Unless the interest is sensitive, you must also disclose the nature of the interest. In accordance with the Council's Code of Conduct, you must then leave the room and must not participate in any further discussion of the item.  Councillors requiring clarification should seek the advice of the Monitoring Officer prior to the day of the meeting.



Local Government (Access to Information) Act - Exclusion of Press and Public

It is considered that the Committee would be unlikely to exclude the press and public during the consideration of any of the items on this agenda but, if it should wish to do so, then the following resolution should be passed:-


“RESOLVED that, under Section 100A (4) of the Local Government Act 1972, the press and public be excluded from the meeting for the particular item(s) of business on the grounds that it (they) involve(s) the likely disclosure of exempt information as defined in the relevant paragraph(s) of Part I of Schedule 12A of the Act.”



Questions from the public under Standing Order 19

Details of questions should be notified to the Corporate Manager Democratic and Civic Support via the email by 10.00am at least three working days prior to the meeting. For this meeting any questions must be submitted by 10.00am on Monday 28 June 2021.


For details about how to speak at Committee, please click the following link -




Questions from Members of the Council under Standing Order 20

To receive questions from Members of the Council to the relevant Portfolio Holders for this Scrutiny Committee. The Portfolio Holders are:-


Councillor Harvey -     Portfolio Holder for City Management

Councillor Ghusain -   Portfolio Holder for Communities and Culture

Councillor Williams -   Portfolio Holder for Supporting People

Councillor Wright -      Portfolio Holder for Council Housing Development and Services


Advance questions from Members relating to the Portfolio Holders should be notified to the Corporate Manager Democratic and Civic Support.


Spotlight Review - Consultation Charter pdf icon PDF 246 KB

Additional documents:


Presentation on the Role of Scrutiny pdf icon PDF 205 KB

The Corporate Manager Democratic and Civic Support will attend to make a presentation. The current terms of reference for this Scrutiny Committee are attached.