· Customer Services Centre and telephony;
· Housing Needs Analysis;
· Social Housing Rent and service charge setting;
· Social Housing Landlord Services;
· Leaseholder Services;
· Right to Buy;
· Tenant consultation and engagement;
· Social Housing allocations;
· Council Housing Advisory Board;
· Benefits, Council Tax, Council Housing Rent Payments, Business Rates payments;
· Homelessness & Vulnerably-Housed;
· Housing Advice and Homelessness Prevention;
· Downsizing Support;
· Supported Housing Services;
· Private Sector Housing & Licensing for HMOs;
· Better Care Fund and Disabled Facilities Grant;
· Armed Forces Champion.