The Digital Customer Strategy was adopted by the council in
December 2023, this update to members shows the progress made to
enhance customer service through digital transformation. The
strategy is vital for delivering customer-focused services,
emphasising the importance of a culture of excellent customer and
digital service, digital equality, and efficient processes.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 18/02/2025
Work Programme: Performance Review / Best Value;
Decision due: 1 Apr 2025 by Executive
Lead member: Deputy Leader & Portfolio Holder for Corporate Services, Community Safety and City Centre
Lead director: Strategic Director for People and Communities
Contact: Stephen Clayton, Head of Service - Customers and Communities Email: stephen.clayton@exeter.gov.uk, Andrew Hopkins, Head of Service - Digital and Data Email: andrew.hopkins@exeter.gov.uk.