Update to the Housing Complaints Policy that was adopted in April
2024. This has been reviewed by the Housing Ombudsman and a number
of recommendations were put forward, this updated policy includes
those recommendations to reflect the requirements from the Housing
Ombudsman.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 12/08/2025
Work Programme: Policy Development;
Decision due: 23 Sep 2025 by Executive
Decision due: 14 Oct 2025 by Council
Lead member: Portfolio Holder for Housing, Homelessness Prevention and Customer Services
Lead director:
Contact: James Turner, Interim Head of Service - Housing Email: James.Turner@exeter.gov.uk.