Agenda

To receive apologies for absence.

To approve and sign the minutes of the Customer Focus Scrutiny Committee held on 5 February 2026.

Councillors are reminded of the need to declare any disclosable pecuniary interests that relate to business on the agenda and which have not already been included in the register of interests, before any discussion takes place on the item. Unless the interest is sensitive, you must also disclose the nature of the interest. In accordance with the Council's Code of Conduct, you must then leave the room and must not participate in any further discussion of the item. Councillors requiring clarification should seek the advice of the Monitoring Officer prior to the day of the meeting.

It is considered that the Committee would be unlikely to exclude the press and public during the consideration of any of the items on this agenda but, if it should wish to do so, then the following resolution should be passed:-

“RESOLVED that, under Section 100A (4) of the Local Government Act 1972, the press and public be excluded from the meeting for the particular item(s) of business on the grounds that it (they) involve(s) the likely disclosure of exempt information as defined in the relevant paragraph(s) of Part I of Schedule 12A of the Act.”

Details of questions should be notified to the Democratic Services Manager via the democratic.services@exeter.gov.uk email by 10am at least three working days prior to the meeting. For this meeting any questions must be submitted by 10am on Monday 16 March 2026.

For details about how to speak at Committee, please use the following link: https://exeter.gov.uk/council-and-democracy/councillors-and-meetings/public-speaking-at-meetings/overview/

To receive questions from Members of the Council to the relevant Portfolio Holders for this Scrutiny Committee. The Portfolio Holders are:-

Councillor Bialyk         – Leader of the Council

Councillor Asvachin    – Housing, Homelessness Prevention & Customer Services

Councillor Vizard        – Climate, Ecological Change and Communities

Councillor Williams     – City Management

Councillor Wright        – Deputy Leader and Portfolio Holder Corporate Services and City Centre

Advance questions from Members relating to the Portfolio Holders should be notified to Democratic Services via democratic.services@exeter.gov.uk

To hear evidence from the petition organiser and a verbal update from the relevant Head of Service.

To receive the report of the Strategic Director for Operations and a verabl update.

To hear the presentation of the Head of Service – Environment and Waste.

To receive the report of the Portfolio Holder for City Management.

To receive the report of the Portfolio Holder for Arts, Culture and Tourism.

Please see for noting a link to the schedule of future business proposed for the Council which can be viewed on the Council's website. This online document is a source for Members to raise issues at Scrutiny on forthcoming Executive agenda items:

https://exeter.gov.uk/council-and-democracy/councillors-and-meetings/forward-plan-of-executive-decisions/

Attached is a draft work plan of future scrutiny items.

Should Members wish to raise issues in respect of future business please notify the Democratic Services Manager in advance of the meeting.