Agreed
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(1) efforts to ensure that the staff resources are used effectively in order to meet customer demand as part of the Council’s systems thinking approach are noted;
(2) the revised opening hours for the CSC be effective from the completion of consultation with affected staff for the services included in the ‘Help Me’ System; and
(3) the end date of the current pilot of opening until 7pm on Thursdaysbe no later than Mid March to allow for consultation with staff and stakeholders.
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Reason for Decision:
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As set out in the report.
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