Report to consider the review on the 2020 Complaint Handling Code for landlords for responding to complaints and to submit regular self-assessments in order to ensure transparency.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 25/11/2021
Work Programme: Performance Review / Best Value;
Decision due: 11 Jan 2022 by Executive
Lead member: Deputy Leader and Portfolio Holder for Council Housing Development & Services
Contact: Vicky Labbett, Housing Policy Officer Email: email@example.com.