Issue details

Housing Ombudsman Complaint Handling Code: Self-assessment form Exeter City Council

Report to consider the review on the 2020 Complaint Handling Code for landlords for responding to complaints and to submit regular self-assessments in order to ensure transparency.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 25/11/2021

Work Programme: Performance Review / Best Value;

Decision due: 11 Jan 2022 by Executive

Lead member: Deputy Leader and Portfolio Holder for Council Housing Development & Services

Contact: Vicky Labbett, Housing Policy Officer Email:


Agenda items